Privacy Policy

Last Updated: September 2, 2026

Aurelia Vita Biolabs (“Aurelia Vita Biolabs”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, enquire about our products, place an order, or communicate with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us when you use our website or contact us, including:

Full name
Email address
Phone number
Billing and shipping details
Delivery address
Order and product details
Payment and transaction-related information
Messages, enquiries, or other information you submit through our contact forms
Information provided to us through WhatsApp or other communication channels

We may also automatically receive limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfil your orders
Arrange product delivery
Communicate with you regarding your order or enquiry
Respond to customer support requests
Process payments through applicable payment service providers
Provide information about our products and services
Improve our website, products, and customer experience
Prevent fraud, misuse, or unauthorised activity
Maintain business and transaction records
Comply with applicable laws and regulatory requirements

We will only use your information for legitimate business purposes and as permitted by applicable law.

3. Payment Information

When you make a payment, your payment may be processed through a third-party payment service provider.

Where applicable, payment providers may collect and process payment information in accordance with their own privacy policies and terms. Aurelia Vita Biolabs does not intend to store complete payment card details on its own servers unless specifically required and lawfully permitted.

4. Sharing of Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties when necessary to operate our business, including:

Delivery and logistics partners
Payment processors and financial service providers
Website hosting and technology service providers
Communication and customer-support service providers
Professional advisers where reasonably necessary
Government authorities or law-enforcement agencies where required by applicable law

Third parties will only receive information reasonably necessary for the relevant purpose.

5. WhatsApp and Other Communications

Customers may contact Aurelia Vita Biolabs through WhatsApp or other communication channels made available on our website.

Information shared through these platforms may also be subject to the privacy policies and terms of the respective platform providers. We recommend reviewing the applicable policies of those services before sharing sensitive information.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better user experience.

Cookies may help us remember preferences, analyse website traffic, and improve our services.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with applicable legal and regulatory obligations.

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

9. Third-Party Links

Our website may contain links to third-party websites, services, or platforms, including communication or payment services.

Aurelia Vita Biolabs is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

10. Children’s Privacy

Our website and products are not specifically directed toward children.

We do not knowingly request or collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Raise questions or concerns regarding our handling of your information

To make a privacy-related request, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

Any updated version will be posted on this page with the revised “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Aurelia Vita Biolabs
Prayagraj, Uttar Pradesh, India
Phone: +91 90269 22910
Email: aureliavitabiolabs@gmail.com
Website: www.aureliavitabiolabs.com