Refund and Returns Policy

Last Updated: September 2, 2026

At Aurelia Vita Biolabs, we take care to ensure that our products are properly packed and delivered in good condition. Because our products include natural wellness products and dried Cordyceps, returns are subject to the conditions below.

1. Eligible Returns

We accept returns only when a product:

• Arrives damaged

• Arrives leaked

• Has been tampered with

• Is defective

• Is materially different from the product ordered

• Is incorrectly shipped by Aurelia Vita Biolabs

If your order falls into one of these categories, please contact us within 48 hours of delivery.

2. Information Required for a Return Request

To help us investigate and resolve the issue, customers must provide:

• Order number

• Photos or video of the unopened package and shipping label

• Clear photographs showing the damage, tampering, leakage, defect, or incorrect product

• Any other information reasonably requested by our team

We may review the submitted photographs, videos, packaging, and order details before approving a replacement or refund.

3. Opened or Used Products

For hygiene, safety, and product-quality reasons, opened or used Cordyceps products cannot be returned or accepted for refund.

Customers should inspect the external packaging at the time of delivery and contact us immediately if there are signs of damage or tampering.

4. Damaged, Defective, or Incorrect Products

If we confirm that a product was damaged during delivery, defective, tampered with, or incorrectly supplied by us, we may provide either:

• A replacement product; or

• A full refund of the eligible order amount.

The appropriate resolution will be determined after reviewing the circumstances of the claim.

5. Change of Mind or Incorrect Orders

Returns or refunds are not accepted once an order has been dispatched where the reason is:

• Change of mind

• Ordering the wrong product

• No longer wanting the product

• Personal preference

• Any other reason unrelated to damage, defect, tampering, leakage, or an incorrect product being supplied by us

Customers are encouraged to carefully review their order details before confirming their purchase.

6. Tampered Packages

If your package appears visibly damaged or tampered with at the time of delivery, please refuse delivery where possible and contact Aurelia Vita Biolabs immediately.

If you accept a package that appears tampered with, please take photographs or video of the package before opening it and contact us as soon as possible.

7. Refund Process

Once a return or refund claim has been reviewed and approved, the refund will be processed to the original payment method used for the order.

The time required for the refunded amount to appear in your account may depend on the applicable payment gateway, bank, card issuer, or financial institution.

8. Replacement Process

Where a replacement is approved, we will arrange shipment of the replacement product subject to product availability and applicable delivery requirements.

We will provide further instructions regarding the return or disposal of the affected product where necessary.

9. Shipping Charges

Where the return or refund is approved because the product was damaged, defective, tampered with, leaked, or incorrectly supplied by Aurelia Vita Biolabs, we will determine the appropriate treatment of applicable shipping or return costs on a case-by-case basis.

10. Non-Eligible Returns

A return or refund may be rejected where:

• The request is made more than 48 hours after delivery

• The product has been opened or used

• Sufficient photographs or videos are not provided when requested

• The product has been damaged after delivery due to improper handling or storage

• The claim does not relate to a qualifying issue described in this policy

• The customer simply changes their mind after dispatch

• The wrong product was ordered by the customer

11. How to Request a Return or Refund

To report a damaged, defective, tampered, leaked, or incorrect order, please contact us within 48 hours of delivery.

Please include your order number and the required photographs or video so that our team can assess the issue.

Aurelia Vita Biolabs
Prayagraj, Uttar Pradesh, India
Phone: +91 90269 22910
Email: aureliavitabiolabs@gmail.com

12. Policy Updates

Aurelia Vita Biolabs may update this Returns & Refunds Policy from time to time to reflect changes in our products, operations, payment methods, delivery arrangements, or applicable requirements.

The updated policy will be published on this page with the revised “Last Updated” date.